Terms & Conditions


The Hiree is the person named on the booking form. The Hiree takes full responsibility for the goods under these terms and conditions.

Prices quoted are for one period of hire which will be agreed in advance.

Booking fees to secure your booking are non-refundable and are taken off the total balance. Until the booking form and the Terms & Conditions Agreement (signed by the Hiree) and booking fee is received back to Burnt Orange Events then no booking will be deemed to have been made. The balance is payable one full calendar month before the event date. If a booking is cancelled more than one month in advance then no more is payable but the booking fee will not be refunded, if a booking is cancelled within one month then the full remaining balance is payable – These monies can be used against a future booking within 12 months if the event is only postponed. Bookings within one month must be paid in full at time of booking. Reductions in the quantities of hire goods within one month of the event date will not be refunded. Additions to hire goods quantities are subject to availability at the time of request only and not guaranteed.

Deliveries to unoccupied premises or third parties are at the hiree’s own risk. Extra delivery and collection costs may be incurred if the hiree does not make clear before delivery any difficult to access premises which may require further staff or extra time.

All equipment must be used in a safe manner, taking into account any instructions supplied with the equipment. No responsibility is accepted by Burnt Orange Events for injury or damage caused by improper use of equipment.

The Hiree is solely responsible for the Hired Goods not the reception/event venue/hotel/florist or any other third party to whom the Hiree has entrusted the Hired Goods.

Losses and damage are charged at the full list replacement cost. Current charge is £250 per letter, or £500 per frame.

All goods and packaging remain the property of Burnt Orange Events and are on a hire only basis to the hiree